Keep HotSchedules Hot
Updated February 20, 2017
Keep HotSchedules Hot
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
Our entire property uses HotSchedules. We use it for front desk, housekeeping, engineering, kitchen staff, restaurant staff, and managers. It makes it easier to look up schedules instantly, rather than walking to a specific department to find out who is working. It is also helpful when staff can make their requests online, instead of having a lot of paper laying around offices. It helps organize too when the requests were put in from the staff so that in the event there are multiple requests off, we can then look to see who put in [a request] first.
- Different job positions within one department makes it easy to schedule.
- Contact information for fellow employees and managers are readily available, allowing there to be no excuse for call ins without notification.
- Putting an employee on different schedules is easy as well, if they are working within two or more departments. Everything is accessible is one place.
- Having to post after a change is made is frustrating, sometimes we are just looking at something, and don't want to save the changes.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I have had the pleasure of not running into any issues with HotSchedules. I have been using it for nearly 4 years, and have not needed to call support. I have however helped set up a sister property, and the lady I spoke with was more than helpful, attentive, listened to everything that we would need for that property, and got them up and running no time (about 5 days-ish)!