Overall Satisfaction with HotSchedules
As a general manager for a small business, HotSchedules provides me with critically important tools that allow me to maximize my labor cost potential across my entire business. Their industry leading technology allows my entire team to identify areas of opportunity through in depth analysis of each department. Not only has this allowed us to make drastic improvements to our bottom line but, the value of having these tools to help develop newer members of my team is simply invaluable.
- The use of schedule templates and the schedule creator are so user-friendly that they have taken a complex task and made it all doable in a very short amount of time. After creating thoughtful templates and casting accurate sales projections the schedule writing process has saved my team countless hours of time to be more productive elsewhere.
- Broadcast messaging is a wonderful way for my leadership team to get important messages out to the entire team at a moment's notice and can rest assured that everyone will receive it.
- The labor pro forma by week day view is a highly effective way to view daily labor performance and stay proactive on meeting labor targets.
- It would be nice if the schedule creator tab for labor budgeting contained projected sales that were manually adjusted and not just generated forecasts.
- The ability to track when and who created or made adjustments to schedule templates would be huge!
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When we first implemented HotSchedules into our business I was anticipating a heavy learning curve with a lot of trouble shooting. From the very initial training to follow up support, my team has felt completely ready to perform. Everything from syncing to our POS system, generating schedules and using messaging to communicate with our team, we were shocked at the level of support we had at our fingertips......AND STILL DO!