HotSchedules Review
February 24, 2017
HotSchedules Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
[It's] used across the whole organization by our ops teams for all scheduling and online hiring purposes.
- User-friendly - easy to use, great copy and paste features, short cuts to other functions while using scheduling functions.
- Web-based - mobile integration, shift swap/change approvals done electronically, can access the program anywhere.
- Labor and sales reporting, labor budgeting/forecasting.
- Program seems to have issues that prohibit access more often than I'd like.
- No emergency back up plan when rosters aren't available.
- Doesn't export the email addresses from Aloha into HotSchedules for new hires.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not specifically because they all seem to get the issues resolved quickly. In addition they do a great job keeping you informed on the progress.