HotSchedules Review
April 10, 2017

HotSchedules Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

HotSchedules is phenomenal for employees and their app is amazing. However, the scheduler for our specific purposes wasn't too manager friendly. They recently updated hotschedules and they took away some of the good functionality that is used to have; as well as the program had some glitches that were really frustrating. Overall hotschedules is great for your base level employees and alright for your managers.
  • App is awesome with great functionality
  • Customer service is excellent.
  • Scheduler can be difficult for managers.
  • Some minor glitches that cause shifts to disappear.
  • Shift trades hardly ever work.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
I never really needed to talk to customer support.
Hotschedules is great for your typical dine in restaurant and not so great for food trucks or fast casual restaurants.