HotSchedules for a Deli
April 24, 2017
HotSchedules for a Deli
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use it at all 5 of our stores. A manager makes the schedules weekly and posts them every Friday. The main issue it helps us with is pre-controlling labor. The overtime alerts are valuable along with the weekly labor budgeting process.
- Again, valuable tool to pre-control labor. We can target our exact labor % for the next week.
- Schedule swaps are extremely easy with the app along with contact info for each teammember in 1 place.
- Roster checks and the days line up are readily available for every manager via the app.
- Support and help are off the charts.
- Team members can check schedules on line or 1-800.
- An easier report of Actual vs Scheduled for an individual team member with user defined dates.
- A way for management to populate team members contact info with photos.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
HotSchedules Support
The initial POS interface setup required another level of service that responded..did take several payrolls to get the issue resolved, but HotSchedules responded by refunding a months fee!