Overall Satisfaction with HotSchedules
HotSchedules is used company wide to schedule daily shifts for the Front of House and Back of House. The HS platform allows for convenience and efficiency to communicate effectively with employees for scheduling, mass email, employee availability, and shift trades. HS eliminates confusion with its centralized communication center. Furthermore, the connectivity with our POS system assists with budget projections and labor costs.
- Centralized Scheduling System
- Mass Email Communication
- Shift Trades
- Functionality was improved greatly with last update!
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I had a great experience with the initial setup of the product. I do not recall a specific instance where I have requested support although I know it is available when needed.