Item: HotSchedules
Rating: 10
Author: Frances (Franny) Spellman

Use Cases and Deployment Scope

HotSchedules is being used in our individual venues with an Above Store Counsel set up for our corporate execs. We have 5 restaurants and 2 hotels in the division I work in. HotSchedules is mostly used for its scheduling, log book, staff journal, and sales/labor forecasting. Since implementing HotSchedules, it has allowed us to maintain labor budgets, and ultimately, function much more efficiently by way of staffing and increasing managerial communication.

Pros and Cons

Manager Log and Staff Journal -- increases more effective communication as well as keeps corporate folks in the loop and able to identify problem areas much more easily (and proactively).
Sales and Labor Forecasting - allows us to maintain appropriate labor levels according to budget.

I really wish we could upload PDFs in the staff journal. We would likely replace much of our HR practices if we were able to upload reviews and progressive discipline documentation.

HotSchedules Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Alternatives Considered

HotSchedules is a one stop shop! You will get everything you need operationally as well as an awesome customer support team!

Likelihood to Recommend

It promotes more effective manager communication and operations.

Support Rating

HotSchedules Support is fast and VERY informative. I can generally solve any issue I have within 30 minutes or less. They are helpful and I do not have to go though MANY channels to a simple issue.

Exceptional Examples of HotSchedules Support

I just recently implemented HotSchedules into our 4th location. The implementation process was fast and easy! They also offered training afterwards on an individual basis if necessary.

Bug Resolution

Yes - We had a small issue with the labor sync at one of our venues and HotSchedules Support was able to solve the issue within a few hours. They are incredibly helpful!

Usability

It is SUPER user friendly. I have this at 4 venues with roughly 20-30 users. I rarely get questions about HotSchedules and training is always VERY easy.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Log Book and Staff Journal
Scheduler and Template Making
Labor Card Reporting
Sales Forecasting

Difficult Tasks

Labor Sync seems to be finicky if doing mid shift

Mobile Interface Availability and Impressions

Yes - The App is AMAZING!

HotSchedules, you're the best around!

Overall Satisfaction with HotSchedules