Hot or Not
December 18, 2017

Hot or Not

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

Used to clock in, & post schedules. It is used by our entire company (5 restaurants). It addresses topics of making schedules easily accessible to employees and for punching in and out.
  • Mostly reliable, sometimes the server stops responding when trying to access the site but not very often
  • Decent interface for both managers and employees
  • App is a great feature
  • Time clock lags
  • Spanish speaking employees struggle with the new time clock since the prompts are solely in English.
  • Scheduler is difficult to use. Can only see 1-2 lines of employees while inserting house shifts. Can only see 1-2 lines of house shifts and it’s difficult to scroll through while scheduling
  • Employee availability is no longer easy to use since the update. The drag and drop availability toggle when adding new availability has caused several issues. Employees shouldn’t be able to submit their own availabilities—it makes it a management nightmare when a ridiculous availability comes through for approval and you deny it the employee doesn’t understand there are minimum availability requirements for our company. I don’t like this feature what so ever. Availabilities should ONLY be adjusted by managers. Another issue is that employees make themselves available for 2 hour increments, our company doesn’t have shifts that are as short as 2 hours so this complicates their availability when I’m viewing it on the scheuduler. Worst feature you have added
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don’t use other interfaces
HotScheudles has great features such as the app they offer for employees to access their schedules, swap shifts, and send messages, but HotSchedules struggles to meet the needs of managers in the scheduler interface. Since the update to the scheduler about 8 months ago, I spend an additional 30 minutes adjusting the schedule I’m writing. I can’t see several employees at a time, it’s quite frustrating.