Hot Schedules...Worth It
Anonymous | TrustRadius Reviewer
December 20, 2017

Hot Schedules...Worth It

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotSchedules

We currently utilize HotSchedules for all of our scheduling needs at a location level. This allows the management team and the associates to interact with the schedule outside of the location. As an administrator I am able to see requests off and schedule updates without needing to be at the location.
  • The app is very user friendly.
  • Once you create your schedule templates, scheduling becomes increasingly easier.
  • The chat feature is very valuable.
  • We have 30+ locations. We sometimes “borrow” associates from location to location to cover shifts. As of now the borrowed associates do not always show up on the schedule. This has caused associates to miss shifts.
  • We do not utilize it yet, but not being able to clock in unless you are on the schedule seems like an issue waiting to happen.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
As of now, we have trimmed the time to create a schedule by 25% with hopes of streamlining it to 50% time savings.
The app absolutely sells this product. It’s well made and easy to use. When actually creating a schedule more needs to be done for allowing a company less rigid options for transferring associates.