HotSchedules Review
January 29, 2018
HotSchedules Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use it to schedule retail staff, communicate, and try to forecast sales for weeks ahead.
- Graphically intuitive
- Updating through different forms of communication
- Covers a wide array of aspects, not just scheduling
- Editing punches through a shift
- Sometimes there are glitches when I am dragging shifts to a staff member.
- Cannot access multiple windows very well, if I want to double check someone's message or availability while making the schedule I have to exit the scheduling tab to access the availability.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
- Starbucks Global Labor System
A little more in-depth with metrics on labor forecasting, and you can edit punches throughout the day, but it's relatively the same program.