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Great resource if everyone has a smartphone
December 14, 2019

Great resource if everyone has a smartphone

Kate Knight | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It made it so we didn't have to come in weekly (even on our off days) to see our schedule for the following week.
  • Easy to read and easy access to schedules at any time.
  • Ability to quickly change availability.
  • Notification overload - Too many notifications.
  • Support response time is slow when problems do arise.
It is easy to use - if you have a smartphone. Our organization had to screenshot and print out copies of everything that happened within the app for those that did not have access to their phones. This caused a bit of confusion from time to time when schedules changed quickly.
We did not like using the HotSchedules application for the pure reason that it allowed people to too easily switch schedules without approval and the schedule was in a constant state of change, causing confusion for those who were trying to figure out who was supposed to staff the building. I think there should be a limit of schedule switches per day.