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HotSchedules
January 27, 2020

HotSchedules

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work and hours etc. Management can then approve or deny those requests and schedule as needed. HotSchedules puts the employees in charge of their schedule and shifts so that management can focus on other things.
  • Scheduling.
  • Time off.
  • Labor management.
  • Pick-up shifts AI management.
Jolt has features I wish HotSchedules had, specifically labor management. Currently with HotSchedules, leaders have to use a separate spreadsheet to track labor for the week so that they can plan around that. However, other than this, HotSchedules seems easier for the employees to use from their side for scheduling. Initially, HotSchedules integrated with our other systems and Jolt did not, thus making it the easy choice.
HotSchedules is pretty easy to use. Some team members struggle at first, but I think those that do would struggle with any tool. The wording of the tools in HotSchedules is easy to understand. When team members go to change their availability or ask off, the layout is clear and all the information needed is collected simply. As far as scheduling, team members can clearly see their shifts on their phones, and also link with their calendars as needed. Leaders have a great layout view of the week when they are working on scheduling so that they can clearly see who is available and who can work when.
HotSchedules is great for managing hours, shifts, employee schedules, time off, etc. Leaders at our stores have had options of moving to other tools, but have continued to stay with HotSchedules at it works the best it seems. It is hard sometimes with shift pick-up as leadership has to approve every drop and pick-up. I wish drops were automatically approved, and then there was an algorithm when picking up shifts was approved based on duration of employment and age (so minors can't).