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HP Asset Manager review
Updated November 12, 2015

HP Asset Manager review

Sean McManus, CSAM | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with HP Asset Manager

HP Asset Manger is being used to track licenses on applications. It is mainly used by the software asset management team to assign billings (cost to employee's departments) and track how many licenses we own. When installed, they did not customize any of the fields, thus the title fields (dashboard) are sometimes confusing. Would like to have a search/query writer that was more helpful.
  • Export Excel function
  • Notifications
  • Display set up
  • Contract to asset relationship
  • Sometimes too much to fill out
  • Help with searching your database
  • Report writer
  • Interface with our computers (network) to determine how many active installs on employees' computers and compare to our license counts.
  • No custom fields were allowed
Do not know
Cost and functions in the product and how many modules add ons are required.

OpenText Asset Management X Feature Ratings

IT Asset Management
6.0
Software and hardware inventory tracking
7
License management
7
Asset lifecycle monitoring
6
Contract management
6
Asset relationship management
4

Using HP Asset Manager

12 - Software asset management team and the billing group
1 - Access and excel knowledge
  • Billing
  • Tracking
  • Maintenance tracking
  • Versions status
  • Contract to assets relationships
  • None
  • Could find a way to tie it to the network to determine active installs
  • Reporting interface
  • Monitoring of active installs
  • Reporting
  • Compare licenses to active installs
I find HP Asset Manager useful but sometimes too much data needs to be entered.

Evaluating HP Asset Manager and Competitors

Yes - Not sure, I was not present when that event occured.
  • Product Features
No idea.
Report writing upgrade and interface to track active installs on employee's computers

HP Asset Manager Implementation

NOpe
  • Implemented in-house
Change management was a major issue with the implementation
  • No source code changing (customization)
  • Fields names where not change to standard industry terms
  • Reporting

HP Asset Manager Support

Have not interacted with HP support that much
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Poor followup
Difficult to get immediate help
No - Cost savings
Yes - It was a server interface with HPAM not HPAM itself

Using HP Asset Manager

I have used 2 systems (chevron and HPAM), each has it's pluses and minuses.

Once I was comfortable with the system I gave it an above average score

ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Unnecessarily complex
Slow to learn
Feel nervous using
Lots to learn
  • Export function
  • Req creation
  • PO creation
  • Making sure all the fields have been inputted correctly