Overall Satisfaction with HubSpot
The Marketing and Sales department use HubSpot on a daily basis for social media, email communications to prospects and clients, reporting on the success of initiatives, and organization of all contacts: leads, customers, evangelists, and employees.
- CUSTOMER SERVICE! They reply almost instantaneously and help with every problem you can imagine. They will dig into your platform and see how to directly help you.
- Scheduling social media and emails. I can schedule in advance and not worry about being out of the office or handling an immediate need. Emails and social posts will still go out on time.
- Forms! I can collect information from leads, help requests, demo requests, and content downloads. All of this information is stored in HubSpot and synced with Salesforce for reporting and communication purposes.
- list! I can create lists of contacts based on extremely specific requirements.
- I am still struggling with workflows for lead nurturing. There is a lot of manual work to get this started and constant review is needed. I would love more automation or at least direction in setting this up and optimizing the process.
- Increased efficiency
- Easy communication with customers and prospects
- Increased organization of ALL contacts
HubSpot Marketing Hub Feature Ratings
Evaluating HubSpot and Competitors
I always get help with my problem. no canned response, just real support. They actually look into my personal platform and base the support off of my use.
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I needed a custom workflow, and someone from support went into my platform and built it. Amazing!
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using