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HubSpot CRM is a must have
April 23, 2021

HubSpot CRM is a must have

Jonathan Garbin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is being used across the organization primarily to handling prospecting, deal forecasting, marketing emails, and social media content scheduling.

Our business side is small, so everyone handles a little bit of everything and HubSpot CRM helps tie all of us together. The tracking of emails and data allows us to measure the success of our messaging and helps us to always be improving and see where we can do better.
  • Email opening
  • Website traffic
  • Call recording
  • Attachments in emails
  • Multiple [emails] in 1 email sequence
  • Company contact tree view
  • Sequences save time to focus on other tasks
  • Deal manager gives an easy to see forecasting tool
HubSpot CRM is incredibly easy to use. It has great functionality to help you track prospects, schedule your day, and make the most of your time while you're in the office. This is the second organization I've used the program with after leaving a company that used Salesforce and HubSpot CRM by far is the better product.
I think the main differentiator from HubSpot CRM to Salesforce is that the user interface is far more intuitive to use than Salesforce's, which tends to be clunky. The drag and drop functionality as well as the improved CRM view makes for a much easier experience when it comes to navigating the software.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is an excellent tool for prospecting and determining where [the] interest lies. It allows me to be more persistent with leads who have opened my emails more regularly and move on from prospects who don't appear to be engaged or show interest.

It also allows me to critique myself if the open rate is high, but the response rate is low. Do I need to reduce my word count? Do I need to redefine my ask? Very helpful tool.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
8
Workflow management
9
Territory management
Not Rated
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
7.5
Lead management
7
Email marketing
8
9.5
Task management
9
Billing and invoicing management
Not Rated
Reporting
10
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
Not Rated
10.0
Mobile access
10