Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I use HubSpot to keep track of leads and to monitor emails. I really like the email tracking feature as it has been a huge help for me to see if a prospect or client has opened an email and I can alter my response when following up when I haven't gotten a response from them yet.

Pros and Cons

Email tracking
Lead data

Organization of leads
Ease of use

Return on Investment

Helped keep better track of leads.
Helped stay on top of things and follow up.
Helped have better insight when following up.

Alternatives Considered

HoneyBook

HoneyBook was a great upgrade for my business because it just had more to offer that I needed, but I honestly still use HubSpot to track my emails because that's something HoneyBook doesn't have.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Would you buy HubSpot CRM again?

Other Software Used

HoneyBook, PromoRepublic, Asana

Usability

To me, the platform wasn't very user friendly and I got confused when trying to set up my system. Maybe that's why I ultimately moved systems, because i didn't know how to correctly set up HubSpot to work for my business. If things were easier to understand and set up from the beginning, I would have probably stayed longer with it.

Support Rating

I haven't used HubSpot support so I can't give them an honest rating.

Likelihood to Recommend

HubSpot CRM is great for those starting out in business and needing a platform to keep track of all your leads but it may be best to upgrade as your business grows. One thing I have kept HubSpot for is email tracking. I haven't found another platform that I like that has the email tracking feature and it has proven beneficial to my business.

HubSpot CRM: Great for Beginners

Overall Satisfaction with HubSpot CRM