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Free with great features and easy to use...it doesn't get any better than this!
April 16, 2021

Free with great features and easy to use...it doesn't get any better than this!

Tracy Arrington | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use Hubspot [CRM] to manage my customers and prospects. I export contacts to Mailchimp to send out mass emails, and work directly in Hubspot [CRM] reaching out to new prospects and current customers. I especially love the chrome extension so I can easily see who opens my emails and when. I love that each time I reach out to a contact I can put in a follow up date to reach back out again so I am always rotating through my prospects to try to bring in new customers.
  • I find the look of the whole interface very easy to use. It is clear and straightforward and unlike some others I tried before Hubspot, it makes sense.
  • I love the chrome extension so I can easily and quickly see who opened my emails as they are being read.
  • It's very easy to customize your fields, allowing you to see just what you want to see.
  • It would be nice if when you filled in the contact you could automatically transfer the info to the company without having to re-type it all.
  • I wish the rest of their features weren't so expensive...I would love to use all of their programs but I only have the sales pro as I can't afford to use the other ones.
  • I feel like the deals feature is a bit complex to set up initially.
  • In 2019 I was able to close over 50 new accounts because I kept up with the reminders to reach out to my prospects.
  • Those 50 accounts generated about $100,000 in new revenue for my small company
  • Each time those accounts re-order it generates about $1500 in revenue per account.
I think [HubSpot CRM] is an excellent program, very easy to use and very intuitive. If I'm not sure how to do something, it never takes very long to figure it out and they offer support if I am really stumped.
Before trying HubSpot, I used Greenrope and Infusionsoft, which is now Keap. I found both programs to be confusing and very difficult to use without a very big learning curve. Greenrope was also very buggy and I kept getting errors resulting in incredible frustration.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is a great tool for anyone who needs a logically laid out way to keep up with their customers and prospects. The other features HubSpot offers aren't well-suited to the small business with just a few employees because the price of those features makes it cost prohibitive. I appreciate the CRM being free and I do subscribe to a paid feature.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
10
Workflow management
6
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
8.5
Task management
10
Billing and invoicing management
Not Rated
Reporting
7
3.5
Forecasting
Not Rated
Pipeline visualization
3
Customizable reports
4
8.0
Custom fields
8
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
2.0
Mobile access
2

HubSpot CRM Support

HubSpot has always been very responsive and willing to help with any problems I encounter. They also help with teaching me how to do something I don't know how to do.