Full visibility on sales processes!
May 03, 2021

Full visibility on sales processes!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to track sales-related activities, pipeline development, and marketing efforts.

Pros

  • Customizability
  • Speed
  • Ease of use

Cons

  • Filtering of contacts
  • Dashboard
  • Reports
  • ROI due to higher visibility on sales territory and increase in sales opportunities.
  • Time savings due to optimized pipeline review process.
  • Easier segmentation of client accounts across reps.
Easier to use than Salesforce.
Significant improvement in sales and marketing alignment by allowing sales reps to push newly generated contacts towards marketing and customize via tickboxes whether a contact is suitable for marketing nurturing efforts or not.
HubSpot proved to be more cost-efficient and easier to implement and customize.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Cognism, Lusha, AvePoint SharePoint & Microsoft 365 Migration
Very appropriate for dynamic, fast-paced organizations that look to track all customer relations activities in an easy and reliable manner.

HubSpot CRM Feature Ratings

7.4
Customer data management / contact management
8
Workflow management
6
Territory management
6
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
6
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
7
7.7
Case management
7
Call center management
8
Help desk management
8
8.0
Lead management
8
Email marketing
8
6.7
Task management
7
Billing and invoicing management
8
Reporting
5
8.7
Forecasting
8
Pipeline visualization
10
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
8
9.5
Role-based user permissions
9
Single sign-on capability
10
7.0
Social data
7
Social engagement
7
7.5
Marketing automation
8
Compensation management
7
8.0
Mobile access
8

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