Item: HubSpot CRM
Rating: 9
Author: Verified User

Overall Satisfaction with HubSpot CRM

Use Cases and Deployment Scope

HubSpot is being used mainly by the Sales team but also by the marketing team. It's the easiest way to keep track of all prospects, leads, and contacts. Plus we like being able to create our own sales funnels, so in one look we manage to know where we're at.

Pros and Cons

Pros

Easy management of contacts.
Customization of sales funnels
Multi-user approach

Cons

Automatically suggest merging of companies or contacts.

Return on Investment

Time saving
Space saving

Usability

This is my first job so I can't really compare it to anything else.

Team Alignment Benefits

We haven't aligned the Marketing and Sales team that much. We started using HubSpot 4 months ago and we like it but still getting used to it.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Slack, Notion, monday.com

Likelihood to Recommend

I do research for the Sales team. I love that I can just add a note to each company or contact and add all kinds of information there, so it's all in one place. I don't like having to do manual things so I think there's some room for improvement in the automatization.

HubSpot CRM Feature Ratings

Comments

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This is my first experience with a CRM, but HubSpot is very easy to learn.