Hubspot has been useful so far. Well-thought-out CRM with lots of features to make life easier.
May 05, 2021
Hubspot has been useful so far. Well-thought-out CRM with lots of features to make life easier.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
HubSpot CRM is used across the sales and marketing teams in my company. The record management helps us make sure every team is aware of how others are interacting with a company/contact. The onboarding through their academy has been really useful for training and making sure all the team members are up to speed. We use sequences, tasks, and various reports/views to make sure people are followed up with but not bombarded.
- Reports, task lists, and automated sequences are neat, clear, and usable
- Training through HubSpot Academy--they have lots of content--and not just videos but articles, quizzes, and practical exercises
- Features requests--forums to suggest improvements to the CRM. It seems HubSpot listens to these and makes improvements regularly
- Tasks within sequences only associate to the contact and not to the deal/company--it makes sorting these difficult unless you use a report
- When you merge two companies, there should be an option for which properties are the adopted properties of the new merged company
- If filters could be applied to views using cross-object properties, a custom report isn't necessary to create these lists
- Active contact lists are slow and not incredibly easy to use
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes