A Great Way to Manage Your Marketing and Sales Leads, Plus So Much More!
May 05, 2021
A Great Way to Manage Your Marketing and Sales Leads, Plus So Much More!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
We use HubSpot CRM for sales and marketing. It allows sales to document everything and receive reminders when follow up is necessary. The marketing team uses it to send out marketing emails to our clients to drive up customer interest.
- Documentation - nothing is missed as it is easy to log emails, phone calls, etc. as well as add notes.
- Email tracking - being able to see if a client has opened an email we sent is a great tool to know how to keep reaching out.
- Integration - Gmail integration to send emails directly through HubSpot is great, and calling through HubSpot is a huge time-saver rather than entering in a full number.
- Deals, contacts, etc. can pile up and it can be hard to address them on a large scale. They typically have to be opened up individually to change them.
- It's probably more how our company uses the CRM, but more integration with internal tools would be nice. Internal billing information would be great to have within HubSpot.
- Duplicate contact detection - again may be how my company has it set but it only checks the email address. More advanced tools to help avoid this could help avoid confusion on the sales end.
- Shorter deal cycles because of the ability to track and customize follow up time frame.
- Increased productivity on the sales end, as it is quick to make contacts so we can reach out to more individuals in a day.
- More leads coming in through marketing automation emails.
- Salesforce Lightning Platform (formerly Salesforce App Cloud)
It has different purposes, but I prefer the automation in emails and calls on HubSpot. Dashboards are easy to read, and everything seems to be a click away.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes