HubSpot hits...for the most part.
May 06, 2021
HubSpot hits...for the most part.

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
HubSpot CRM is being used exclusively by the sales team to build and leverage our database of leads. The team uses this for outbound emails and the accompanying analytics, reminders for follow-ups, and notes for call prep and records. In what I imagine is a common response, this platform keeps us organized and structured, saves us time, and inspires us to try different methods to our processes and strategies.
Pros
- Efficient tracking of client data and conversations
- Structure for organized communication to a mass audience
- Data analytics for sales outreach
Cons
- Invalid email data tracking, such as open rate and clickthrough
- With more efficient methods of outreach, Hubspot has saved us money both in terms of time spent and increased outreach leading to a higher total number of deals.
- When issues arise, we have spent a lot of time troubleshooting with support/flipping through community forums rather than doing our jobs.
- We have been able to cleanly manage a much higher list of companies and individuals than if we were tracking with our own tools.
Our business is so small that alignment and cooperation between such departments has not been a notable issue in the past. That said, we have much to explore further and test out, such as the newly launched Operations Hub, which we are very excited to try. In general, however, the main benefit of our use has been on the efficiency and scale side rather than internal department cooperation.
We selected HubSpot CRM because of features we were not happy with at a previous company. HubSpot CRM won out because of customer reviews, the team, and the features offered.
Do you think HubSpot CRM delivers good value for the price?
Not sure
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes
Comments
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