Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

HubSpot CRM is our main tool when it comes to outsourcing. It's easy to use and helps us outsource to other businesses. It is mainly used in the sales department, but our marketing team has recently moved our website over to HubSpot (which is going great). Overall, we can analyse stats and track progress of individuals.

Pros and Cons

Keeps track of all our calls/emails/LinkedIn/outreach
Can set up tasks which makes your day more structured
Can be used in other areas of the business!

Issues connecting sometimes
HubSpot has crashed often in the past
Maybe the ability to be able to add more to your profile

Return on Investment

Increased outreach to smaller companies
Lead to more organic searches
Workflow

Usability

There are some areas on HubSpot I haven't used, so I cannot comment on all. However, I have never used a tool like HubSpot prior to a sales role. From my point of view, the system is a great tool to keep track of yourselves and others, produce an efficient workflow and provides freedom with customisation.

Alternatives Considered

I have never been in a role that has previously required a CRM, so unfortunately I cannot comment.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

In my role, it requires a huge amount of outreach. With HubSpot, leads are sourced and created with sometimes pre-recorded information which is amazing. Once you have a lead, it's easy to add multiple contacts and will even tell you when contacts are already on the system, which helps when it comes to duplicates. Alternatively, the emails/templates tab is a great shortcut when you need to increase outreach.

HubSpot Review

Overall Satisfaction with HubSpot CRM