Item: HubSpot CRM
Rating: 9
Author: Matthew Losey

Use Cases and Deployment Scope

It is our main CRM. Whole organization, and it certainly helps streamline our operations. For us, maintaining consistent contact with our clients is a massive priority. This helps keep everything in one organized place. Beyond this, the ability to analyze our sales-built custom reports has helped us make our business more efficient.

Pros and Cons

Custom Reports
Detailed breakdown of performance per user
Streamlining account information

Clunky Ticket filters.
Faster speed
Improved loading performance

Return on Investment

Revenue Growth
Shorter Deal Cycles
Time savings

Usability

Cannot compare really, as I have had minor experience using others, namely Salesforce.

Alternatives Considered

Salesforce.com

I cannot give an accurate review, other than truly enjoying HubSpot CRM's custom reports.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

Extremely useful for analyzing users' performance, sales, etc. The ability to build custom reports stands out to me, as it allows me to identify areas of improvement as well as areas of success. I personally do not see much use case for marketing - but that is a bit of a situational process.

HubSpot CRM review

Overall Satisfaction with HubSpot CRM