Overall Satisfaction with HubSpot CRM
HubSpot is and has been the single source of truth at our organisation. It's currently being used by all the teams especially the sales and marketing teams to input client details and verify information which is needed to make the sale. The information pertaining to different clients was previously scattered and maintained manually but with the introduction of HubSpot, the process has become very simple and the ease of access is something to cherish.
- The Workflows
- The dashboards for Sales reports
- The filters available to pull out customers of a particular segment or with similar attributes
- Ability to store multiple data points
- Integration feasibility with other tools
- Training on HubSpot needs to be improved for better adoption
- Improvement in calling features and integrations
- UI/UX can be slightly improved
- Saved costs of using multiple software
- Increased reachout to target market
- Increased sales
- Better tracking of opportunities
- Identifying sales opportunities
- Zoho CRM and Freshworks CRM (formerly Freshsales)
In terms of functionality and the features that are available, HuSpot CRM is way ahead of Zoho and Freshworks. Our team has evaluated multiple CRM's before finalizing on HubSpot because of the integrations it offers and the automation features that were unmatched. Also, it was much easier to replace multiple tools that we were using into one single software - HubSpot.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes