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HubSpot Always Hits the Spot
August 10, 2021

HubSpot Always Hits the Spot

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

In my company, we use HubSpot CRM to keep in contact with all of our customers. HubSpot CRM allows us to categorize and respond to customer queries in a quick efficient manner ensuring all customers are kept up to date and happy. HubSpot CRM has allowed us to better manage the workload in particular with the kanban view which allows us to categorize into new and follow-up requests.
  • Streamlining queries from customers
  • Tracking historical correspondence
  • Categorizing query topics
  • Analysis of topics
  • Notification when tickets are about to become inactive to prompt a follow-up
  • Better more consistent search
  • Customer connections
Compared to other CRM systems, HubSpot CRM is much easier to use. It is sleeker and more user-friendly. Other CRM systems are clunky and difficult to manage.
Sales and Marketing teams are much more in sync using HubSpot as they can view queries, help docs, prospects etc.
HubSpot is easier to use and gives better feedback and analysis

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Microsoft 365 (formerly Office 365), iOS
HubSpot CRM is number one for keeping up with customers in both past correspondences and dealing with new queries. The HubSpot CRM feature gives us the ability to look back on specific companies or contacts which shows us if the queries they are having have been reported by them before which allows us to follow up more effectively. As well as this, allowing us to add and take away categories as needed means we are able to analyze if there are lots of queries on one issue.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
Not Rated
9.3
Case management
9
Call center management
9
Help desk management
10
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated