Item: HubSpot CRM
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Hubspot CRM is used by our sales and account management team in order to capture and manage all potential and ongoing opportunities and sales activities. The many integrations and extensive functionality have made a huge difference in our process allowing us to track and report on calls, meetings, emails, and more.

Pros and Cons

Email integration
Data capture
Workflows

Task management could be a little clearer but I am being nitpicky

Return on Investment

Allowed us to move away from multiple systems and streamline processes

Usability

I have used 3 different CRMs over the last few years and Hubspot outperforms the rest and it's not particularly close. On the surface, they may seem the same but when you get into the available functionality and flexibility of Hubspot the rest just can't compete.

Team Alignment Benefits

Allows us to track and interact with those who sign up to our website and see who responds to marketing emails allowing us to narrow our focus based on those showing interest, saves time and effort.

Alternatives Considered

Pipedrive

HubSpot does everything Pipedrive does plus a whole lot more. Really is no comparison.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Trello, Microsoft Teams, Atlassian Confluence

Likelihood to Recommend

Hubspot CRM is the perfect tool to manage your sales and existing account activities.

Hubspot is the most impressive CRM I've used to date

Overall Satisfaction with HubSpot CRM