Item: HubSpot CRM
Rating: 10
Author: John Koh

Use Cases and Deployment Scope

HubSpot CRM allows us to be as organized as possible in such a hectic and fast-paced work environment, especially working in the credit card processing industry. HubSpot CRM allows us to quickly respond to merchants/reps/customers in a timely fashion to meet the high standards we hold at Wholesale Payments. The Reports tool within HubSpot CRM also allows us to see the data accurately and lets us prepare what's to come/ what we can expect in the future. Can't say enough good things about HubSpot CRM.

Pros and Cons

Reporting- data graph that represents the equipment that are being ordered/sent-out
Tickets- allows our company to quickly respond to merchants, sales reps, and our customers all at once.

More organized views for tickets, deals, and tasks.

Return on Investment

Faster response time to merchants, customers, and sales reps.
Increased sales/deals

Usability

Compared to the previous software we used (ACT), HubSpot CRM is way better due to its simplicity and user-friendliness. Before our company used HubSpot CRM, our ticketing system was through Gmail, and was hard to stay organized with the influx of tickets coming in. Through HubSpot CRM we're also able to organize by each department, equipment, and much more.

Alternatives Considered

Swiftpage ACT!

HubSpot CRM should not even be compared to the ACT! The software our company used previously to HubSpot CRM. HubSpot CRM is so much better in every aspect compared to the software we used previously. HubSpot CRM is a lot more user-friendly compared to the software we used previously. Since switching over to HubSpot CRM, we're able to be a lot more efficient overall.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

At Wholesale payments, we value the feedback of not only our customers but our merchants and sales reps. HubSpot CRM allows us to respond promptly to our customers, merchants, and sales reps. Hubspot automatically generates tickets and organizes them by the department in a timely and prompt manner. Through HubSpot CRM, we're able to view data of incoming and outgoing equipment/requests to prepare for incoming orders. It allows us to prepare for which equipment we need to prepare before the equipment is officially requested.

HubSpot CRM: User-friendly, Efficient, Simple

Overall Satisfaction with HubSpot CRM