Hubspot changed the way we communicate with my customers
August 12, 2021

Hubspot changed the way we communicate with my customers

My Duong | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

My company has changed a lot since using Hubspot. The first is the change in customer information storage, since having Hubspot in the management role I can see the historical data of each customer, what stage the customer is in on the journey and I completely become a helpful manager accompanying employees to make timely plans, instead of having a delay like using Excel before.

The second change is that the Marketing and Sales team work together more effectively, we can measure the Marketing metrics returned daily on Dashboards and see which customers come from the Marketing source, helping us to invest more investment and efficiency for each channel.

In the end, we successfully combined other software like Get Response and Zapier vs Hubspot system for the initial implementation of marketing automation. Really save manpower and time a lot. Very appreciated Hubspot!!

  • Save money, no need to use more tool to take care customers
  • Save people, one employee can take care more customers
  • Save time to follow contact
  • need more creative theme like colors, fonts,...
  • need more room for marketing customers
  • Increase potential customers
  • Shorter life cycle stage and deal cycles
Hubspot is totally better than CRM software which I used before
I also know about Mautic, but I dont really like this CRM, because it needs to be coded some parts.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot CRM is totally perfect with my company situation.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
7
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
7
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
7
Forecasting
5
Pipeline visualization
8
Customizable reports
5
Custom fields
10
Custom objects
10
Scripting environment
5
API for custom integration
5
Role-based user permissions
10
Single sign-on capability
10
Social data
8
Social engagement
8
Marketing automation
10
Compensation management
7
Mobile access
7