HubSpot is easy and friendly! We are lucky to have them.
August 12, 2021

HubSpot is easy and friendly! We are lucky to have them.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it to manage all our applications for our product and our Support Team uses it for support purposes (tickets and emails). We also use HubSpot for manual reporting and understanding the past behaviors of our customers.
  • We can add any properties to a customer profile and use that for reporting and tracking.
  • Historical changes being tracked allows us a lot of visibility into the actions of our customers that then allows us to make adjustments for improvement.
  • Exporting reports can take a lot of time and the fact that they are emailed to you if they are too large (which most are) adds a significant amount of lag time.
  • Hubspot has allowed us to scale small-scale resolutions and dive into specific one-off issues we are seeing.
  • Hubspot has allowed us to organize our growth and keep a close eye on it both from a birds-eye view and individual user bases.
Significantly easier to use! Easier on the eyes and far more user-friendly than most CRM products I've used in the past. Reporting is significantly more robust and provides a lot of customization.
We don't use it for sales so I can't speak to this but it does work very well for collaboration between marketing and support which is the greater need at our organization.
I personally haven't looked at any others in recent years because we are satisfied with HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is great for reporting and tracking. Love the ability to use filters and be able to really narrow down a group. It does require a lot of work from our tech team to get all of that information automatically and accurately into HubSpot.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
2
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
7
Call center management
5
Help desk management
10
Custom fields
10
Custom objects
10
Scripting environment
Not Rated
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
7
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated