HubSpot automates my work and eases my day!
August 13, 2021

HubSpot automates my work and eases my day!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is predominantly a sales tool in our organization. It is used by sales to track our clients, create our pipeline and for weekly reporting meetings. [It is] also [used] by marketing for generating campaigns and data teams to understand trends of clients and interest. It addresses target tracking, understanding who we speak to, and how attentive sales reps are to prospective clients.

Pros

  • Integration with Gmail, means I don't have to track notes
  • Goals orientated, I have a dashboard of quarterly targets I need to achieve
  • Personal touch in terms of setting specific tasks and types of ratings for clients

Cons

  • Automation of industry is not always accurate
  • Automation of revenue is not always accurate
  • I have not been using HubSpot long enough to answer this
Automation is the main difference. As mentioned, a lot of grunt work is removed from me.
We can integrate our specific goals and set up a dashboard that focuses on this so we can track weekly.
Due to automation and integration, it trumps them all, not having to copy and paste all my notes. In terms of other capabilities, all very similar.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

SalesSeek, PowerDialer for Salesforce, from XANT (formerly InsideSales.com), FileMaker Pro
All reasons mentioned in benefits. It saves me a lot of time in automation and moves the 'grunt work' letting me focus on harder tasks. Task notifications help me keep on top of everything as well as Slack and Gmail integration. I have to deal with daily incoming leads and HubSpot templates let me send emails in seconds and means I don't have to do anything else as they are automatically logged.

HubSpot CRM Feature Ratings

7.8
Customer data management / contact management
6
Workflow management
8
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
8
Interaction tracking
7
Channel / partner relationship management
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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