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HubSpot is User Friendly and Cost Efficient
October 08, 2021

HubSpot is User Friendly and Cost Efficient

Laura Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our sales team is currently the primary user of HubSpot CRM. As we began to scale our business at the beginning of 2021, we knew we needed to go into this growth chapter with tools that helped simplify and streamline our sales and customer support functions that were easy to administer, flexible enough for frequent updates, and most importantly, user-friendly. HubSpot CRM not only fits that bill as a sales tool, but we were also able to select a subscription that fits our size today - and will grow with us.
  • Pipeline organization.
  • Dashboard visualization.
  • Easy administration.
  • Super Admins being able to create and edit user accounts.
  • Update file visualization - instead of list, create a Netflix-style visual library.
  • Link-hosting section - designated area to make important links visible and easily available for all users (links to customer portal, web-based presentations, videos, courses, etc.)
  • Increased sales rep adoption - every sales team and agency member now logs on at least once per week.
  • Easier client onboarding.
For my current role, HubSpot CRM is excellent. I wear about eight distinct hats and CRM administrator is only one of those. It's easy for me to check in on performance, make basic changes, and share reports. I do miss the amount of detail, control, and variety of options available in Salesforce. However, with the significant difference in cost, HubSpot CRM has a great bang for your buck.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Camtasia, Canva, Visme, Vimeo, Adobe Premiere Pro, Adobe PhotoShop, Adobe Illustrator CC, Adobe After Effects
HubSpot CRM is incredibly well-suited for small businesses with no CRM administration experience, or those with individuals who have CRM administration as only one part of their job responsibilities. As a former Salesforce Admin, I do miss the customization available in Salesforce - something that was incredibly helpful when it came to different teams requiring different information visibility. I also wish HubSpot CRM's stage-specific fields were more visible, or that there was a way to set the Deal information section as the primary view instead of notes and activities. HubSpot CRM is incredibly user-friendly for salespeople who need to pop in and out of the system quickly (we all know they're not living in the system like admins can), so my sales team gives it 10/10.

HubSpot CRM Feature Ratings

7.8
Customer data management / contact management
9
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
5
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
8
Email marketing
10
8.0
Task management
7
Billing and invoicing management
Not Rated
Reporting
9
6.0
Forecasting
4
Pipeline visualization
7
Customizable reports
7
6.0
Custom fields
6
Custom objects
6
API for custom integration
Not Rated
7.0
Role-based user permissions
7
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
9.0
Mobile access
9

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