Great experience with HubSpot CRM
October 08, 2021

Great experience with HubSpot CRM

Yacine Jebabli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to navigate our leads through our funnel. It helps keep our flow organized. We use HubSpot CRM to track and capture inbound leads from various marketing channels, such as Facebook and Instagram ads, Linkedin ads, and Google ads. Great support team whenever you need them. Refined tool. Recommend.

Pros

  • Capture leads.
  • Logging communications.
  • Dialer.

Cons

  • Cost.
  • Increased sales rep adoption.
  • Shorter deal cycles.
  • Revenue growth.
HubSpot CRM's quick and efficient customer service keeps us loyal to the tool.
The fact that we are able to track communication between each lead allows us to align our goals and work to achieve them. We also enjoy how leads generated from Paid per Click campaigns are automatically added to our CRM database. Other tools, such as sequences, allows us to automate our entire welcome flow.
The majority of our CRM use is with HubSpot CRM and do not have adequate experience to compare the two tools. We have not found a need to switch to another tool as of yet.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot CRM is great at tracking a lead's journey through a sales funnel as it combines company information, deal information, and previous communications with each individual lead. HubSpot CRM allows internal team members to take notes and track the progress of each lead amongst each other. We use it on a daily basis.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
9.0
Marketing automation
10
Compensation management
8
7.0
Mobile access
7

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