A great experience with some scope for improvement
Updated July 06, 2022

A great experience with some scope for improvement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use the Marketing and Sales HubSpot professional hub to help us manage our data inflow and our marketing activities.
HubSpot currently helps us in creating a systematic process in managing records and getting a report out of it. With HubSpot we have also integrated a lot of applications through their marketplace to have all activities happening in one place. We are able to better analyse our activities and track performance.

  • Reports.
  • Campaigns.
  • Data management.
  • Workflows.
  • Properties.
  • Customer support.
  • Increased social management.
  • Negative revenue.
  • Shorter deal cycles.
There are ways of getting a tour if stuck up and a help options as well which is easier to solve any issue.
It used to be very budget friendly and has better customer service.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is suited and easier to manage with lesser data. When there is too much data, getting more properties, categories or workflows to manage it becomes difficult. Also HubSpot currently doesn’t allow a decimal value to be put in numerically they only accept whole figures. This is something we would like to be changed.

HubSpot CRM Feature Ratings

Customer data management / contact management
7
Workflow management
6
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
2
Interaction tracking
2
Case management
8
Call center management
3
Help desk management
7
Lead management
8
Email marketing
8
Task management
8
Billing and invoicing management
3
Reporting
8
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
7
Custom fields
9
Custom objects
9
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
9
Social data
10
Social engagement
10
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
3