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why to use HubSpot
December 15, 2021

why to use HubSpot

DAPHNE PIEDI | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it to give support to our users, solve everyday issues, help them create their organization, add employees, set up our tracker apps, be sure they are working as intended, and upload data to our cloud.
  • Easy way to navigate.
  • Information is at hand and can be find within a few clicks.
  • Communication with customers made easy.
  • Language translation.
You can find what you need and what you are working on with fewer clicks.
Quality support on support.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Slack, Stripe, Notion
It's a great tool to get in contact with customers, chat feature allows you to go back and forward while chatting with them, you can personalize your email communication, add snippets, saving you a lot of time when sending on repetitive content.

It gets a little tricky when you are communicating with someone who speaks a different language because it doesn't show translation.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
9.7
Case management
10
Call center management
10
Help desk management
9
9.0
Lead management
Not Rated
Email marketing
9
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
10.0
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10

Using HubSpot CRM

50 - Customer Support, Sales, Success, management