HubSpot works because it doesn't crash like so many others I have used in the past
December 15, 2021

HubSpot works because it doesn't crash like so many others I have used in the past

Jeffrey Pearson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to keep track of leads, or deals, to move them through our sales pipeline. We have other links to our own internal platform so we can track our current customers. HubSpot makes it simple for me to get my day planned and be intelligent about how I approach sales, which leads to more deals won. Having the flexibility to scale to match the volume of customers as our company grows is vital to our success.

Pros

  • Allows for customized email templates to be designed and used - I can very quickly find exactly the right template I need to get important information to my prospects and customers quickly and efficiently.
  • Allows for easy internal communication about accounts among team members - it's easy to track who is working which account and share notes.

Cons

  • There are some limitations about which video email apps easily integrate with HS CRM.
Everyone tries to copy HubSpot CRM, the greatest compliment of all. I was shocked at how much of a copy SharpSpring actually was after using it for over a year. I have used others like ACT, GoldMine, Microsoft Dynamics and Salesforce. It doesn't crash all the time or go down like other CRMs I have used over the years and that is the biggest testament to why it's the best!
We have regular updates and meetings regarding our email campaigns and the automations in effect. This allows us to be more diligent when reaching out to our prospects and customers. HubSpot is the "hub" around which our sales and marketing team revolves, it gives us a common ground when reaching out to each other.
I don't have a choice which CRM my company uses, I simply work here, but I love it compared others I have used in the past. It integrates well with others and doesn't crash all the time like they do.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is very scalable and designed to grow with a business. They may not be the best fit if you require a ton of customization as their pricing can add up, but they are more economical than full blown Salesforce seats. It also integrates very well with so many other business apps to make it more useful. I especially like the fact that I can be in my Gmail and have the HubSpot overlay for a seamless feeling, like I am not constantly going back and forth between several programs to do my job.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
8
Workflow management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
7
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
9
Email marketing
9
9.0
Task management
9
Billing and invoicing management
Not Rated
Reporting
9
9.5
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
9
8.7
Custom fields
8
Custom objects
8
API for custom integration
10
9.0
Role-based user permissions
9
Single sign-on capability
9
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
9
9.0
Mobile access
9

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