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Overall good experience
Updated January 25, 2022

Overall good experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot for lead generation as well as for outreach, it addresses the problem of being able to store leads and information all in one place where it is easy to go back and instantly know where you are at with a lead, it also helps with categorizing these leads so that you can go back through them
  • lead generation
  • lead categorisation
  • could have a smoother interface
  • it has improved
I haven't used any other forms of CRM software but it is very easy to use and I can't imagine using a different one at this point I'm fairly happy with all of the ways that my company use it, I will wait to see improvements in the industry for now
Both of our sales and marketing use the platform and we can communicate effectively through this as well as sharing content that may otherwise be difficult to manage or send out efficiently, we can store our premade templates on HubSpot as well as sending through there, it has streamlined the cooperation
  • Behave
I haven't used any other CRM systems, I think this questionnaire is missing an option for this as I now have to think of 50 words to say that I haven't before used a system other than HubSpot, on top of this question was already asked before so maybe it could be cut

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Behave
HubSpot is well suited when working through leads or generating more leads, without HubSpot this would be very difficult for us and it would also be really difficult to go back through and see where you are at with a lead, it's not so great in some ways as leads can be multiplied which is confusing

HubSpot CRM Feature Ratings

8.0
Customer data management / contact management
10
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
5
Interaction tracking
10
7.0
Case management
10
Call center management
4
Help desk management
7
8.5
Lead management
9
Email marketing
8
8.3
Task management
7
Billing and invoicing management
8
Reporting
10
7.7
Forecasting
6
Pipeline visualization
8
Customizable reports
9
7.7
Custom fields
7
Custom objects
10
API for custom integration
6
7.0
Role-based user permissions
7
Single sign-on capability
7
8.0
Social data
7
Social engagement
9
6.0
Marketing automation
6
Compensation management
6
7.0
Mobile access
7

Using HubSpot CRM

200 - We use it to generate and hold our leads as well as using it for our outreach,
It's a great place to keep a track of conversations
4 - We have a couple of managers that oversea the crm as well as having a few senior members that can hand out leads and reassign
  • lead generation
  • storage
  • tracking
  • using filters to make life easier
  • potentially for group emails
i dont know what we would do without the software, our life would be made way more difficult, all of my leads and conversations are stored there also