A More Nimble, Better Valued Product than Salesforce
December 16, 2021

A More Nimble, Better Valued Product than Salesforce

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We are an extremely fast-paced sales environment featuring [a] myriad [of] client needs. HubSpot CRM provides second-to-none organizational protocols that drive sales beyond what we might have otherwise been able to achieve. [Our] sales have been upwardly trending ever since we implemented HubSpot CRM. We are finding that the more features in HubSpot CRM we use, the greater our communication as a team [becomes as well as bettering] our service [for our] customers.

Pros

  • HubSpot shifts from sales pipeline to pipeline very fluidly
  • Emailing from HubSpot is particularly easy because of the ease of template and snippet functions
  • HubSpot does a great job integrating our sales and marketing needs

Cons

  • Occasionally there is a hiccup in functionality when adding to call logs
  • Sometimes there is hesitancy when downloading a site-generated document
  • The buttons to move from Deals to Contacts could be a bit larger and centered
  • Our sales reps find the platform easy-to-use and learn
  • HubSpot provides an excellent ROI. It pays for itself by around January 13th!
  • Our deal cycles are no shorter, but they are far more seamless
HubSpot CRM is easier to use and far less expensive than Salesforce. Salesforce can often be clunky and [frequently needs] updates. I like that HubSpot CRM is a neighboring business...something about being in the same community makes HubSpot CRM feel like we are on the same team. I tell anyone that will listen to switch to HubSpot CRM but I know it isn't easy to move all that data once you are entrenched in [the] Salesforce system.
We find that [with] HubSpot CRM we need [lesser] in-person [team] meetings [as] HubSpot CRM offers almost all the integration we need with just a few notes to [our] two teams; all the while management can easily monitor [our] progress and make recommendations as necessary. [Fewer] meetings mean more time spent with [our] clients therefore, more time [actively] interfacing with [those] clients and working on monetizing leads.
HubSpot CRM is easier to use and less expensive than Salesforce. I find the functionality is slightly faster as well. I can have multiple HubSpot CRM tabs open simultaneously and move from deal to deal or contact to contact effortlessly while talking with [my] clients. [I find that with] HubSpot CRM I [don't have] to scramble through extra screens [simply to find] the pertinent information I need at hand.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is great for managing [copious amounts] of contacts and deals. Our marketing team finds the marketing area [quite] powerful and helpful. The various values for stages of deals help us forecast for setting accurate and attainable sales goals. I would like to see a talk-to-text option for composing longer emails.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
10
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
7
9.0
Case management
10
Call center management
9
Help desk management
8
9.0
Lead management
9
Email marketing
9
8.3
Task management
10
Billing and invoicing management
7
Reporting
8
8.7
Forecasting
8
Pipeline visualization
10
Customizable reports
8
7.7
Custom fields
8
Custom objects
7
API for custom integration
8
9.5
Role-based user permissions
9
Single sign-on capability
10
7.5
Social data
7
Social engagement
8
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10

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