Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

HubSpot CRM helps keep track of all interactions with customers, create deals, implement marketing measures and simply guide you through the complete transaction. Working in Customer Care, I find it especially useful because of the number of details one can add to the user's profile and their deal.

Pros and Cons

Keep track of sales
Help organize and categorize customers according to their preferences
Schedule marketing campaigns and keep track of their performance

I'd like to be able to customize the external view of my ticket pipelines a little more

Return on Investment

Shorter deal cycle
Faster and more organized connection with customers
Revenue growth

Usability

More intuitive and user-friendly. You can customize more parts and adjust [them] to your needs. It offers plenty of tools and functionalities.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

From a Customer Care perspective, HubSpot is pretty flexible and can be customized to one's needs. I especially find the creation of pipelines pretty easy and like to be able to add all the properties I want to a customer's profile. On the other hand, sometimes there is a little too much room for customization and one might get lost in all the possibilities.

Happy with the product!

Overall Satisfaction with HubSpot CRM