HubSpot For The Win!
January 25, 2022

HubSpot For The Win!

Ian J. Karnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot sits at the center of Revenue Operations at Truelytics. We utilize it to manage and integrate all Sales, Customer Success, and Marketing initiatives. Having a centralized and fully integrated platform to support Revenue Operations provides Truelytics with a 360-degree view of all existing and prospective customers, enabling Truelytics to amplify all aspects of our existing ABS strategy and help us be more targeted, proactive, and consistent with our customer/sales/marketing outreach. Furthermore, HubSpot's automation, workflows, and analytics provide efficiencies and attribution that enable our small start-up team to work more effectively.

Pros

  • Integrated sales, marketing, and customer success features and functions.
  • Automated sequences and workflows.
  • Dashboards and analytics.

Cons

  • I would like to see improved attribution and analytics with respect to sequences and workflows.
  • Sales attribution
  • MROI
  • ABS effectiveness
Overall, HubSpot has the best usability of any CRM I have worked with. Unlike other CRMs that require consultants to enable certain features and functions, HubSpot makes it easy for anyone to learn and implement even the most advanced features of its platform.
A personalized and private experience for the customer and sales team Relevant content at the right time and for each person Team collaboration to answer questions and build consensus Customer analytics
No comparison. HubSpot outclasses Salesforce in every way.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

[...]

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
8
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
10
10.0
Case management
10
Call center management
Not Rated
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
7.0
Mobile access
7

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