HubSpot Review
January 24, 2022

HubSpot Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM to reach out to a large number of inbound leads daily. This would require much more time & effort without HS's sequencing capabilities, which makes reaching large numbers of clients much easier and more efficient.

Pros

  • Email sequences
  • Recognizing email addresses which have failed delivery in the past
  • Sequential & rolling view of tasks which makes it easy to work your way through
  • Providing history of previous work with clients on the contact's page

Cons

  • Being able to send sequences to more than one contact at the same time (rather than having to do each individually)
  • Outreach to a greater number of contacts
  • Ability to reach more people within less time
  • Consistency in outreach approaches
HubSpot has innovative technology and modern functionality which makes its use easy to pick up in a short amount of time. It feels familiar and makes sense to the end-user.
HubSpot has helped align us with more contacts and therefore more sales. It helps us catch contacts who may not have responded to us the first time, but helps collect revenue on the second and third touchpoints, etc.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is well suited for customers reaching a broad range of clients, and wanting to do so more efficiently and effectively.

HubSpot CRM Feature Ratings

6.8
Customer data management / contact management
8
Workflow management
10
Opportunity management
3
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
3
Interaction tracking
7
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
6.0
Role-based user permissions
Not Rated
Single sign-on capability
6
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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