Item: HubSpot CRM
Rating: 10
Author: Timothy Pezarro

Use Cases and Deployment Scope

We use this product to track leads, prospects, opportunities, and deals.

Pros and Cons

Email integration and tracking
Sales campaign management
Sales task management

Additional features to phone app
Addition of text messaging to contact logging
Better mail bounce reporting

Return on Investment

Reduces cost by automating daily sales task tracking
Increased sales rep adoption because of simple intuitive interface
Reduces cost by making it faster to send a personalized email with templates and sequences

It is 100x better than the in-house CRM I have used. It is 10x better than several of the other CRM products on the market (they were smaller than HubSpot and I don't remember the names). It is much simpler and lower cost than Salesforce (this is what have heard, not based on my own experience).

Alternatives Considered

Don't remember the names of the products I evaluated.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

HubSpot is great for running outbound email and phone sales campaigns; It is not so appropriate for detailed sales forecasting down to the SKU level.

HubSpot for Flawless Sales Campaign Execution

Overall Satisfaction with HubSpot CRM