We picked HubSpot on the spot
Updated May 03, 2022

We picked HubSpot on the spot

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot for all things "client". Everything from sales to account management can be encompassed and displayed within our HubSpot CRM. This allows our team to "check the pulse" of our clients or potential clients, as well as take action from within the tool as needed. Personally, I use it on the sales outreach and marketing side.
  • Pipeline Management
  • Task Assignment
  • Sequences
  • Dialer
  • Contact Management
  • Exporting of certain data
  • Ease of use on the prospect side
  • Increased revenue
  • Increased cross-team visibility and interaction
  • Increased accountability for sales reps
HubSpot is up to par with other CRMs. I have more experience with HubSpot than others, so I would lean toward HubSpot's ease of use versus competitors.
We selected HubSpot because the ease of use seemed to have an edge. Once we decided on HubSpot, we realized that we were correct, and we liked the interface much better.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is well suited for most organizations that I can think of. If you have sales, marketing, and account management teams, HubSpot makes it very easy to work together. HubSpot might be less appropriate for organizations that do not need cross-team visibility or lack the number of clients/potential clients to necessitate the expense.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Case management
9
Call center management
8
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
9
Pipeline visualization
10
Customizable reports
8
Custom fields
9
Custom objects
9
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
10
Compensation management
Not Rated
Mobile access
10