you definitely get what you pay for
January 25, 2022

you definitely get what you pay for

molly jones | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot for sales outreach. The sales outreach features leave a lot to be desired compared to other tools out there but it gets the job done.
  • not much
  • pretty average features
  • organizable tasks
  • being able to A/B test emails
  • making scheduling emails for a future time easier and less time consuming, potentially part of sequencing building
  • make creating sequences easier with more options for tasks
  • spend ALOT of extra time on outreach for things that are typically automated for other sales teams
Much less quality and fewer integrations than other tools

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

No

Did HubSpot CRM live up to sales and marketing promises?

No

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

No

It's a very basic CRM, with average or below average features. would only recommend based on price

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
6
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
3
Interaction tracking
3
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
1