A staple for your company but a few bugs that need to be fixed
May 10, 2022
A staple for your company but a few bugs that need to be fixed
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
HubSpot CRM is really user-friendly and there are a couple of things that I like about it. I like that they have premade sales template that I can get ideas from to use in my outreach. I also like the email tracking and their sequencing feature that allows me to send mass personalized emails. The call feature is also probably one of the best and can be easily integrated into the dialing system that I use or it can be used on its own. The main problem that I found was that they do not have a proper system in place that catches duplicate leads.
- Premade email templates
- Activity feed to track email opens and clicks
- call recording
- The system that is there to create a contact/company is lacking because this input field isn't specific enough to prevent duplicates especially when mas data is uploaded
- The deal tracking feature has helped to prioritized deals which helps with conversion
- Being notified of email opens also helps to increase revenue
- Being able to integrate with my email consolidates email outreach and makes it easy to keep track of previous conversations
My marketing team has access to the same leads that I have access to and to add to that I can keep track of the contacts that were sent marketing emails. This helps in my sales outreach. I can easily follow up with leads based on their interaction with the marketing emails that were sent.
As I mentioned, HubSpot is one of the best CRMs that I've used. It is super userfriendly and has just about everything all in one place. HubSpot even has an Academy to provide additional training to help build various skills. The only thing that they need right now is a lead-gen feature. If they had this it would set them apart from all the others.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes