HubSpot is the tool that helps grow your business and you.
Updated September 18, 2023

HubSpot is the tool that helps grow your business and you.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot to enter new customer information, send quotes, market via social media and obtain new skills via the HubSpot Academy. HubSpot is an additional avenue for potential new customers to contact us. It is where cold calling and marketing meet. Not only does it allow us to maintain as well as update our customer information. It provides a multitude of metrics and reports which provide additional insight into how we interact with our customers.

Pros

  • The ability to create content and communicate with social media platforms with ease.
  • The ability to customize HubSpot to your specific company needs and how you chose to capture information.
  • HubSpot is user friendly.
  • HubSpot also creates transparency around our customer engagement. The ability to view the history of our customer interactions and how that impacts our goals.

Cons

  • I would like to be able to show a job as complete and save the information without having to confirm the information a second time before it's saved.
  • I would like to type the name of a salesperson and hit enter instead of typing it and then clicking on the name to select it.
  • It has increased our ability to send quotes more efficiently which allowed us to save thousands of dollars by eliminating our usage of a document-only app for sending quotes, with no real ability to scale leads, revenue, etc...
HubSpot is complex in its offerings while being very easy to use. That coupled with their support team and ability to train on the basics makes it a winner.
The ability to market, and communicate with customers all within HubSpot has been awesome. HubSpot provides metrics that show customer engagement, what devices were used to engage, how much time was spent, and overall how a marketing campaign was received.
HubSpot is easier to use. Salesforce is trickier to navigate.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I enjoy HubSpot. I enjoy meeting with our Inbound consultant to discuss possible changes and new possibilities. I enjoy the HubSpot Academy and being able to learn at my own pace. I really like how you are able to communicate with other platforms like Canva, Instagram, and Facebook. The ease of use and the HubSpot support make it a great tool to have.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
10
Case management
9
Call center management
Not Rated
Help desk management
9
Lead management
10
Email marketing
10
Task management
8
Billing and invoicing management
Not Rated
Reporting
8
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
9
Custom fields
8
Custom objects
9
API for custom integration
Not Rated
Role-based user permissions
8
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
9

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