Sales Superstar
July 01, 2022

Sales Superstar

Mitch Adams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I utilize HubSpot for my daily activities, i.e. calls, emails, and any outreach to prospects or customers. Additionally, I use HubSpot for my sales forecasting, quotes, and tracking. I can start with a prospect and follow that prospect from first outreach to close of business and beyond.
  • Keeps my activities in order for me.
  • All sales steps are chronicled.
  • Calendar.
  • Needs up to the second activity report.
  • There appears to be no distinction between a lead vs a contact, only contacts in HubSpot.
  • Building reports isn't easy.
  • Increased sales rep productivity.
I've used Salesforce and NetSuite, and HubSpot is more on par with Salesforce with its ease of use. I was accustomed to Salesforce as I used it exclusively for the past 11 years, and I was pleasantly surprised with HubSpot's ease of use. I just started using HubSpot three months ago, and I have surpassed a number of colleagues with the amount the activity I do within HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I really enjoy creating templates for emails and sending them directly from HubSpot. This functionality has saved me time and energy by allowing me to work faster, and more efficient because I don't have to check my templates for grammar or errors as I did during their creation. Click click click send, and I'm on to the next task.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
8
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
9
Email marketing
9
Task management
9
Billing and invoicing management
Not Rated
Reporting
8
Forecasting
9
Pipeline visualization
9
Customizable reports
9
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
9
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated