One-stop shop for all your marketing, sales and support needs!
July 25, 2022

One-stop shop for all your marketing, sales and support needs!

Pratik Thakker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

User friendly and meets our sales team expectations!
  • Calling integrations.
  • Activity tracking.
  • Lead scoring.
  • Chatbot can be improved.
  • UI can be more simpler.
  • SDR management.
  • We are able to see higher conversion rate as data is much more organized.
HubSpot has been very instrumental when it comes to organizing data and nurturing our leads. It has resulted in a higher conversion rate and shortened our sales cycle.
The best part of HubSpot is that everything is in one place. Marketing is always aligned with sales for lead nurturing and reporting which makes it easier for closing sales.
I like HubSpot because it's one-stop shop robust solution for managing your marketing, sales, support, billing, etc.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

We switched from another CRM to HubSpot and we honestly feel that we made the right decision as it's much more than just a CRM. It has a lot of other functionalities than just a CRM. What we love is that everything for marketing, sales, and support can be in the same place and we don't need different tools.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
9
Case management
8
Call center management
7
Help desk management
8
Lead management
8
Email marketing
8
Task management
8
Billing and invoicing management
7
Reporting
7
Forecasting
7
Pipeline visualization
8
Customizable reports
8
Custom fields
7
Custom objects
8
API for custom integration
7
Role-based user permissions
8
Single sign-on capability
7
Social data
7
Social engagement
7
Marketing automation
8
Compensation management
6
Mobile access
6