Overall Satisfaction with HubSpot CRM
We used HubSpot to align our Marketing and Sales departments. It was already implemented but I made improvements as my previous role was within an Elite HubSpot Agency.
- Data management.
- Sales outreach automation.
- Marketing automation.
- Forms CTS and data capture methods.
- Analytics & reporting.
- Duplication of deal properties or records.
- Movement of quotes between deals - clone and associate to different deal.
- Sequence enrolment management improvements.
- Task management - huge time saving.
- Easy to track revenue.
- Reporting on efficiency of all processes business-wide.
HubSpot is the most user-friendly, it is scalable very easily and can cover every stage in your pipeline, including payments. It has other areas you can include into one system such as CMS for website management and creation. It has operations hub to support your needs and usage further enhancing the capabilities. HubSpot is not just a CRM it can be an all-in-one business management tool for small to large corporate with the enablement of integrations where needed.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
I wasn't involved with the implementation phase
Would you buy HubSpot CRM again?
Yes
HubSpot CRM Feature Ratings
Evaluating HubSpot CRM and Competitors
Not Sure
- Product Features
- Product Usability
- Prior Experience with the Product
I wasn't involved with the setup. The set-up of properties and avoidance of duplicates could have been avoided from us as a customer. This took some manual intervention, but once rectified, works perfectly for what we need.
HubSpot CRM Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem | None |
No, the basic support is great as it is.
Nothing specific, minor queries on usability rather than hard problems or bug fixes.