Slickdeals Hubspot Usability Review.
Updated July 27, 2022

Slickdeals Hubspot Usability Review.

Kyle Kamppila | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot across the entire organization to track sales and revenue and to book paid placements for our website. We are an advertising platform that has over 12 million monthly users, and we work with thousands of merchants, so HubSpot is crucial in tracking the conversations, IOs, and agreements within the different departments. The only problem we face is the manual process of trying to send mass emails for leads that were assigned to older reps in the past. The user experience could be better in the inbox and deals section, but we have been using it efficiently.

Pros

  • Makes it simple to create deals for IOs to be sent to our media coordinators to send out contracts via PandaDoc that are integrated with HubSpot.
  • Easy to search for contacts, companies, and sort through the conversations.
  • Easy access to tasks to accomplish and track in the dashboard.

Cons

  • It's hard to pull a mass list of older leads 6+ months that are assigned to multiple reps.
  • Great way to look into insight on revenue in closed / won deals that the sales team is bringing into the company.
It's much easier to pull reports and analyze sales and who is doing what in Salesforce.
It has helped streamline communication with our different departments, finance, sales team, and our media coordinators.
Hubspot competes pretty close to Salesforce, but the dashboards and ways to customize things in Salesforce are much more user-friendly.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It has helped our customer service team work in sync with any incoming tickets, messages, and emails from clients.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
9
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
8
8.0
Case management
8
Call center management
8
Help desk management
8
8.0
Lead management
8
Email marketing
8
7.3
Task management
8
Billing and invoicing management
7
Reporting
7
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
7.0
Social data
7
Social engagement
7
8.0
Marketing automation
8
Compensation management
8
7.0
Mobile access
7

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